Download Help
How It Works
You purchase a downloadable product as you would any other product: Click to add it to your cart, then go through the normal checkout procedure. When you've checked out, you'll find a link to your personal downloads page, where - for a limited time - you can access the files you purchased. They will remain available for a week. As a backup, you'll also receive an e-mail with a link to that same personal downloads page.
Combining Downloadable Products With Other Products
There is no need to buy downloadable products separately: You may purchase downloadable products and physical products in any combination in the same order.
How To Download And Extract Your Files
Simply click the link on your personal downloads page to download your file. A link to your personal download page will be sent to you by e-mail. Your personal download page will remain on our server for one week. If you have trouble downloading at first, you can try again later.
To use the files, you'll need software to expand or unzip the compressed files. If you already have it, the file may expand automatically. If not, double-click the file to unzip it. If that doesn't work, open your program of choice first, select expand, and then navigate to the file you downloaded.
Windows XP users have built-in software: Simply double-click the zipped file, then choose the Extract All Files option under Folder tasks on the left-hand side of the window. The Extraction Wizard will then lead you through the process.
For older versions of Windows, there are at least two free options (links open in a new window):
- ZipGenius: This is a very clean, well-designed program that is easy to use.
- CoffeeCup Free Zip Wizard: This program is easy to use, but has an ad pop-up every time you close it.
Mac OSX users have built-in software: Simply double-click the zipped file to unzip it.
For older versions of Macintosh, the most common expansion software is Stuffit Expander (will open in a new window).
Connection Times Out/Downloaded File Is Incomplete
These files are very large; your download may have been interrupted. We do not recommend downloading these files using a dial-up modem (though it is possible). Consider using a school computer with a high-speed connection, or ask a friend to let you use his/her computer to download the file. If you have the link to your download page, you can connect from any computer. Remember that your download page is deleted after one week.
Didn't Get An E-mail?
Spam-blocking software will sometimes misinterpret order confirmations and other e-mails as Spam. In your e-mail software application, specify that e-mails sent from site@goldenrulemusic.com are not Spam.
Can't Find Your File?
If you can't find the file you just downloaded, you can search for it. The name of the file is the SKU or product number + .zip. The SKU is listed on your confirmation e-mail. If, for example, you ordered SBF-117, then the file will be called SBF-117.zip. Larger products may be comprised of multiple compressed files, in which case the second part would be called SBF-117-2.zip, the third SBF-117-3.zip, etc.
Still Can't Download Your File? Contact Us.
If you are unable to download your files, contact us (select Web Department). Remember that you must download the files within seven days of your purchase or they will no longer be available.
Need Music Player/Burning Software?
When you purchase a downloadable product, you have the right to burn the files to CD. If you want the MP3s to play on a CD player, be sure to burn them to a CD as audio files (not data): Almost all CD burning software will give you the option. PDFs cannot be burned as audio files. We suggest using iTunes, which is a good, free program for both the Mac and PC.
Make A Backup
We strongly suggest you make a backup of your files for safe-keeping and keep them in a different location than the originals. You may want to burn a copy to a CD or keep them on an external disk or drive or portable device. There is a replacement fee equal to 50% of the original price for each downloadable product if you need a new copy after your personal downloads page has expired.